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Reunion Resort

Job: Night Auditor (FULL-TIME), Kissimmee, FL 34747, FL

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Posted: 10/12/2017

Job Status: Full Time

Job Reference #: 198839604975542

Job Type: Accounting/Auditing Hospitality/Resort/Hotel

Jobing Description

POSITION OBJECTIVE
Operate switchboard to relay incoming, outgoing, and interoffice calls related to housekeeping and engineering. Provide support to the PBX Operators as needed by performing the following duties.

ESSENTIAL JOB FUNTIONS
* Use a centralized log system to track incoming, pending, and completed jobs
* Answer, screen, and route calls promptly.
* Supply information to callers and record messages.
* Keep record of calls placed
* Perform clerical duties such as typing, proofreading, and sorting mail.
* Track and complete wake up calls using Concierge Assist program.
* Receive visitors, obtains name and nature of business, and schedule appointments.
* Update telephone directory.
* Prompt handling of all incoming phone calls and faxes.
* Exceptional customer service skills with a pleasant and clear voice
* Direct all calls with a smile.
* Accurately report guest needs and problem resolution.
* Log and administer guest inquiry calls.
* Problem solve with follow-up.
* May interact with customers in person, as well as other departments.
* Must be able to handle multiple tasks at once with attention to detail
* Ability to work independently.
* Excellent people skills.
* Will have basic knowledge of SMS.
* Will dispatch using HotSOS program.
* Perform additional duties as required by Management and/or business demands.

EDUCATION/EXPERIENCE
* High school diploma required.
* Must be able to read, write and speak English.
* Bilingual (English/Spanish) preferred.

 

Application Instructions

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