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Reunion Resort

Job: Night Auditor (FULL-TIME), Kissimmee, FL 34747, FL

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Jobing Description

Operate switchboard to relay incoming, outgoing, and interoffice calls related to housekeeping and engineering. Provide support to the PBX Operators as needed by performing the following duties.

* Use a centralized log system to track incoming, pending, and completed jobs
* Answer, screen, and route calls promptly.
* Supply information to callers and record messages.
* Keep record of calls placed
* Perform clerical duties such as typing, proofreading, and sorting mail.
* Track and complete wake up calls using Concierge Assist program.
* Receive visitors, obtains name and nature of business, and schedule appointments.
* Update telephone directory.
* Prompt handling of all incoming phone calls and faxes.
* Exceptional customer service skills with a pleasant and clear voice
* Direct all calls with a smile.
* Accurately report guest needs and problem resolution.
* Log and administer guest inquiry calls.
* Problem solve with follow-up.
* May interact with customers in person, as well as other departments.
* Must be able to handle multiple tasks at once with attention to detail
* Ability to work independently.
* Excellent people skills.
* Will have basic knowledge of SMS.
* Will dispatch using HotSOS program.
* Perform additional duties as required by Management and/or business demands.

* High school diploma required.
* Must be able to read, write and speak English.
* Bilingual (English/Spanish) preferred.

Skills / Requirements

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