Centers Health Care

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Customer Service Supervisor

at Centers Health Care

Posted: 9/29/2020
Job Status: Full Time
Job Reference #: job_20200929182320_HMAA4KI0S86FLDLG
Keywords:

Job Description

 

Centers Laboratory is actively searching for a Customer Service Supervisor for our Laboratory in Brooklyn, NY.

 

Duties and Responsibilities:

  •   Investigate customer's problems and find solutions.

*     Manage phone system.

*     Communicate with customers via phone, email, or letter.

*      Provide scripts to read from during phone calls.

*     Handle major incidents that cannot be resolved by agents.

*      Resolve complaints and order issues.

*      Ask customers to provide feedback on agents and customer service experience.

*     Analyze data and statistics.

*     Compile and print reports on overall customer satisfaction.

*     Isolate and identify areas of improvement.

*     Train agents on how to adequately address problem over the phone or how to write correspondence.

*      Work with management on customer service initiatives.

*     Updates job knowledge by participating in educational opportunities; reading professional publications;

maintaining personal networks; participating in professional organizations.

*      Accomplishes  organization goals by accepting ownership for accomplishing new and different requests;

exploring opportunities to add value to job accomplishments.

*     Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

*      Initiate contacts with potential accounts

*       Maintains contact with established accounts on a regular basis, either by phone or in person

*      Stay informed about product lines, new tests, and the perpetual needs of the client

*      Reports to Lab Manager all unusual and/or non-routine inquiries to ensure client satisfaction

*      Maintain appropriate staffing for all customer service positions and make staffing recommendations

*     Train or coordinate the training of all customer service staff

*      Maintains a positive, client/patient focused attitude

*       Investigates prolonged client service dissatisfaction for Lab Director and Lab Manager and recommends a course of action

*      Prepare schedules for all customer service staff

*      Accounts for sick time, hiring, and disciplinary action when needed

*      Manage dispatch activities and ensure all stats are address timely.

CHC365

LOCATION: 

Brooklyn, NY

ABOUT US:

CLB

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!