Chicanos Por La Causa, Inc.
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The CPLC Supportive Housing Services team is Empowering Lives through Housing Stability. The Housing Navigator EMPOWERS LIVES by serving individuals and families that experience multiple barriers to housing stability and connecting them to affordable housing opportunities and supportive service resources. The Housing Navigator is responsible for orienting all eligible clients to the program and providing housing search, placement, and service coordination support necessary to obtain and maintain permanent housing. Additionally, the Housing Navigator is responsible for working directly with property owners and property managers within Arizona to identify housing opportunities for individuals and families experiencing any level of housing instability, including homelessness.
- A Bachelor Degree, preferred.
- Two years of experience in housing, case management or social service delivery.
- A combination of a minimum of six years of work experience and education will be considered.
- Working knowledge of housing practices including AZ Landlord Tenant Act, Fair Housing, Housing Quality Standards (HQS), and Property Management.
- Detail oriented with concentrated skill in recordkeeping, budgeting, and mathematics; ability to produce accurate reports for contract compliance with funders.
- Knowledge of administrative and clerical procedures, proficient in Microsoft Office applications (including Word, Outlook and Excel)
- Marketing and salesmanship skills, ability to meet a demanding workload and multi-task throughout work schedule.
· Preference given to individuals that speak more than one language
· Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance. Must be 21 years of age to drive on behalf of CPLC, Inc.
· Ability to travel statewide and work a flexible schedule if needed.
· Must pass background screening and TB test prior to start
- Level One Fingerprint clearance or ability to obtain fingerprint clearance or ability to have within 60 days of employment; must maintain clearance.
Client Relationship Management
- Identify housing options for individuals and families with criminal history, imperfect credit, or other barriers to housing. Maintain a database of landlords, and management firms working with programs. This database should include a list of amenities to each respective site. The list should also delineate each property’s category (i.e. market rate, affordable, PSH, Section 8, etc.). Develop a strategy for equitable dissemination of information regarding available units.
- Determine levels of financial assistance, including short-term housing subsidy, utility, deposit, and move-in cost assistance for each client household.
- Assist clients in locating and securing housing of their choice. Develop a housing procurement plan with clients. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
- Perform initial site visits at all properties to ensure they meet guidelines for habitability standards. This is a visual inspection of the exterior of the building and the interior of a potential rental unit. Conduct physical inspections of units to ensure compliance with Housing Quality Standards.
- Apply knowledge of the residential leases to educate clients of their rights and responsibilities and negotiate manageable lease terms for clients.
- Provide proactive follow-up home visits to ensure stability and further progress towards self-sufficiency, this includes support advocacy, reducing isolation, listening, and problem solving. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
- Establish links to community agencies/service providers & a develop resource directory.
- Provide basic case management and referral services.
- Monitor the ongoing provision of services from outside agencies.
Research and Evaluation
- Analyze the types, frequency, and other characteristics of services that clients use, need, and want.
- Study available community services and their eligibility requirements.
- Research client participation in, and satisfaction with, educational and social programs, clients’ interest in new programs, and barriers to greater participation.
- Assessing clients’ and community’s resources and capacities.
- Observing clients for needs.
Property Owner/Manager Relationship Management
- Actively identify, engage, recruit and maintain relationships with private sector landlords including property managers and property owners to increase housing options for individuals and families experiencing homelessness and participating in permanent supportive and rapid re-housing subsidy programs. Build long-lasting relationships with property managers, landlords, owners, and firms to expand the scope of their participation. Establish trusting relationships.
- Implement a landlord recruitment and retention plan. Create a targeted marketing plan tailored to landlords’ central motivations and concerns to promote their participation. Promote and educate landlords and property managers about current housing programs. Host/attend quarterly landlord meetings with existing partners to develop and strengthen relationships.
- Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
- Actively identify, promote and assist landlords with the use of available Landlord Incentive programs (such as ALIP) to address damages related to participation in eligible housing programs to maintain landlord participation.
- Serve as an ongoing liaison between property managers and clients. Provide advocacy and mediation between landlords and clients to develop a workable plan to obtain/maintain housing. Participate in eviction prevention procedures.
- Attend agency and community meetings as directed by supervisor. Develop and manage a comprehensive outreach/working relationship with stakeholders including other community members, especially landlords.
- Facilitate/participate in case conferencing with inter/intra-agency personnel.
- Collect and report program data, including but not limited to HMIS reporting and funders’ required data. Maintain accurate daily logs, monthly outcome reports, and files for each client.
- Complete all training courses within the time requirement specified.
Other job related tasks as assigned.
· Creative thinking, adaptive personality, and a commitment to maintain a role that empowers clients and intervene appropriately to meet service goals.
· Strong interpersonal communication skills that allow for professional and positive relationships with co-workers, participants, families, and other community members, evidenced by non-judgmental approach, effective listening and positive interactions.
- Exceptional skill in customer service to facilitate positive on-going relationships between residents, on-site property management teams, and the community.
- Ability to advocate, organize, problem-solve, and provide results for the target population.
· Sensitivity to socioeconomic and cultural characteristics of the populations served.
· A conviction about the capacity of people to grow and change.
- Working knowledge of supportive services and other resources in the area served.
· Ability to present operational information to personnel at all levels.
- Awareness and commitment to Housing First, rapid rehousing, coordinated entry procedures, and other housing based strategies for ending homelessness.
· Knowledge of HUD housing requirements, Fair Housing, and civil rights laws pertaining to affordable housing.
Employee is expected to participate in continuous learning, competency building, and maintenance of skills including Housing First, harm-reduction, trauma-informed care, motivational interviewing, and crisis intervention skills. Thirty-six hours of training must be completed within the 1st year of employment.
Work is performed in a typical office setting with moderate noise level, as well as satellite offices, out in the community, and in the client’s home. Maybe responsible for lifting up to 20 lbs. on occasion.
CPLC provides person-centered services that promote dignity and self-sufficiency, and empower the communities we serve. All CPLC services increase access to resources, are linguistically and developmentally appropriate, and enhance the safety of our communities. The Employee is accountable for embodying CPLC’s mission and vision, and understanding and complying with CPLC policies and procedures.
MISSION: We drive economic and political empowerment. VISION: Empowered Lives.
VALUES: I deliver on my commitments. I bring innovative solutions and adapt to address challenges. I advance and own my professional and personal growth. I engage passionately and fully in advocating for, and responding to, the needs of our community. I demonstrate respect with honest and transparent communications. I protect CPLC resources as if they are my own.