CVS Health

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Customer Care Concierge

at CVS Health

Posted: 6/5/2019
Job Reference #: 944139BR
Categories: Customer Service

Job Description

Job Title :
Customer Care Concierge
Job ID :
944139BR
Location :
TX - Tomball|TX - Spring|TX - Cypress|TX - Houston
Street Address :
24048 Kuykendahl Rd.
Category :
Administrative|Customer Service|Home Health
Description :
Job Description
The Health Care Concierge will be responsible for greeting and guiding customers, patients and caregivers to different health care services and offerings, assisting with questions related to health care, educating on health insurance fundamentals and scheduling appointments for customers, as needed. The Care Concierge will create customer profiles and record details of comments or complaints to further refine capabilities for the Health Hubs going forward.

Essential Functions:

* Collect, document and resolve customer and caregiver questions, comments and complaints
* Assist customers and their caregivers by understanding and answering their questions, solving problems and handling complaints
* Promote, support and deliver the CVS purpose driven service culture
* Capture and record basic customer information and resolutions
* Triage customers and caregivers to health care products and services and schedule appointments, as needed
* Direct customers and caregivers to the right products and services in the store based on individual needs:
* Pharmacy (Rx): Engage customers in the waiting area to offer help and introduce to relevant services and triage customers who accept an offer from Rx team to engage with another in-store professional
* MinuteClinic (MC): Support patient registration by offering to help at the kiosk and on MC iPads when lines are long, engage patients in waiting area to offer help and introduce to relevant services and triage patients who accept an offer from MC providers to engage with another in-store professional

Required Qualifications
* 1-3 years of health care, customer service, patient relations and/or hospitality concierge experience

Preferred Qualifications
* Experience in health care, customer service, patient relations and/or hospitality concierge
* Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus
* Bilingual English-Spanish language skills are preferred

Education
Verifiable High School diploma or GED is required.
An Associate's Degree is preferred.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!