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IT Operations - Senior Analyst
at CVS Health
* HPSM and MyIT Tickets - Incidents/Requests
* Work very closely with Business Management in the field as an advocate to assist with ticket escalation and coordination of any IT related requests.
* Assist with site relocations and remodeling projects (usually onsite)
* Assist with any branch projects that require IT hands-on assistance
* Assist the Network, Telecomm and Intel teams with any hands-on requests at field locations
* Assist with M&A activity/integration activity across the enterprise
* Serve as primary IT contact at "home" sites
* Imaging and staging of hardware
* Request fulfillment of laptop hardware (Malvern)
* Provide mobile device support for applications (ie citrix)
Position will work with other IT infrastructure team on special projects.
T3 knowledge of computer systems utlized by the CVS/Coram end users along with a higher level of knowledge on who the support teams interact with the network/security/server/application teams in order to assist with non-standard projects and new technology intr duction.
High School Diploma
evidence of demonstrating on-going training/learning in the technology field.
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.