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IT Principle Support Specialist

at CVS Health

Posted: 2/18/2019
Job Reference #: 924721BR

Job Description

Job Title :
IT Principle Support Specialist
Job ID :
Location :
RI - Lincoln
Street Address :
4 Blackstone Valley Place
Category :
Information Systems
Description :
Job Description
The primary responsibility of the IT Principle Support Specialist to provide second level technical support for all store technology and communications to the Store Systems Help Desk, AT&T/Compucom, Rollout Operations Center, New/Relocation Stores, and first line of support for Field Technical Services. This involves coordinating activities with multiple resources, such as Field Technical Services, IS RX/POS, Photo, Minute Clinic, equipment vendors, AT&T/Compucom, Hughes, telephone companies, cabling vendors and other CVS departments, for numerous projects at any given point in time. Responsibilities include but are not limited to the following:

- Provide 2nd level support to the Store Systems Help Desk, Field Technical Services, AT&T/Compucom, and POS & RX Application Development groups for resolving problems relating to store systems.
- Working store hardware issues which require in-depth of the connectivity between corporate and the store infrastructure.
- Coordinate the installation of the Store Equipment (POS, RX, Telephone Equipment, Frame Relay and Low Voltage Cabling) in new/relocation/acquisition stores while provide second level support to Field Technical Support and Low Voltage Cabling Vendors for the installation of the store equipment and cabling.
- Identify potential problems that could result in delays and/or untimely sequencing of installations; decide upon actions to resolve these issues as well as those requiring management intervention
- Coordinate vendor repairs for telephone lines and telephone equipment with tracking until completion - Program and maintain telephone systems including daily diagnostics, installation of equipment and coordinate vendor services

An ideal candidate has excellent oral and written communication skills, has the ability to handle multiple projects and tasks and demonstrates ability to problem solve and apply critical thinking skills, both analytically and creatively and able to solve problems under pressure. Schedule for this position is second shift and weekends.

Required Qualifications
2 years of experience in Technical Support Role

Preferred Qualifications
-Knowledge of Point of Sale systems
- Knowledge of present telephone systems (Vertical System) T1
- Knowledge on configuration and troubleshooting Vsat
- Knowledge on configuration and troubleshooting Centrex/POTS
-Knowledge of voice/data communication concepts (Frame Relay, Vertical System)
-Must be willing to provide 24-hour on call support (rotation schedule)
-Technical Certifications (A+ certification, CCNA)
-Technical Degree
-Previous technical work experience

-Verifiable High School diploma or GED is required.
-Further education or Technical degree a plus

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!