CVS Health

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Senior Analyst- Apple/MAC Desktop Support

at CVS Health

Posted: 5/31/2019
Job Reference #: 952684BR

Job Description

Job Title :
Senior Analyst- Apple/MAC Desktop Support
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Information Systems
Description :
Job Description
MAC (Macintosh) / APPLE Desktop Support

As a MAC/ Apple Desktop Support Senior Analyst, you handle responsibilities such as:

* Providing support to on a variety of technical issues - examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the network infrastructure group.
* Duties shall include, but not be limited to: Diagnosing and troubleshooting desktop system, printer and operating problems.
* Consulting and instructing users on hardware and software questions/issues.
* Collaborating with IT Service Center and Network Infrastructure teams.
* Installing, maintaining and upgrading equipment and its associated infrastructure..
* Running diagnostic tests to isolate system problems and make recommendations for potential solutions for: Operating Systems MAC, MS Office (Windows and Mac) software, Mac imaging solutions and ability to create Mac images.
* Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and dispatched requests for technical support.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, phones, cell phones, PDAs, iPhones and iPads.
* A Level II/III Support Technician to serve as a project lead and break/fix technician for a wide variety of user technologies.

Required Qualifications
* 3+ years of Macintosh experience, preferably mid to expert level support of Mac computers, iPhone, and iPad.
* 3+ years’ experience practicing working knowledge of integrating Macintosh systems into an Active Directory Domain environment.
* 3+ years of Commercial experience in an IT support technician role that includes technical support experience in a hybrid Windows and MAC environment, experience in help desk operations, preferably including Windows and Mac clients Hands on experience and in-depth knowledge of Macintosh technologies, JAMF _ Apple enterprise mobility management.

Preferred Qualifications
* ITIL Foundations preferred, but not required at time of hire. Must be able to obtain as part of job.
* 2+ years MAC Xserve support experience desired.
* Mac Server experience.
* Self-starter that is able to collaborate actively with others in a cross-functional team.
* Proven attention to detail and high standards for quality.
* Highly skilled in documenting written troubleshooting steps and instructions.
* Desired Skills: Apple Certified Macintosh Technician (ACMT).

High School Diploma or GED

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!