Emerge! Center Against Domestic Abuse

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Bilingual Crisis Advocate

at Emerge! Center Against Domestic Abuse

Posted: 3/2/2020
Job Status: Full Time

Job Description

Monday, Tuesday Wednesday & Friday 8:30 am to 5:00 pm

Thursday 11:30 am to 8:00 pm

Full-time & Benefits eligible

Bilingual (English/Spanish) Required


Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti-immigrant sentiment).


These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.


We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

We’re committed to making our community a safer place for everyone.  Join us!

In this position you will:

  • Provide clients at Community Based Service sites who walk-in without a scheduled appointment or call with crisis counseling and immediate case management services including safety planning, information and referral services.
  • Facilitate access to community based services by ensuring the administrative functions and needs of the program operate as intended.


  • Provide programmatic support to community based services through ensuring that telephone calls made directly to Community Based Services sites or transferred from hotline are answered and/or returned in a timely manner to ensure participant access to services
  • Respond to requests made by hotline employees/volunteers to follow up with callers seeking community based services
  • Provide walk in crisis counseling and immediate case management to current program participants needing immediate assistance and communicate any follow up needs to the assigned case coordinator
  • Provide limited lay legal services (i.e. court accompaniment, Order of Protection assistance) on an emergency basis to be coordinated by the Program Manager - Community Based Services
  • Provide back-up hotline support as requested
  • Facilitates access to ongoing services including completion of intake appointments as necessary
  • Responsible for ensuring clients successfully navigate the social systems in order to get the services they are requesting and helping remove any barriers
  • Provides referrals and resources to clients
  • Networks with community agencies, assessing available services appropriate to client needs
  • Maintains confidentiality of shelter sites and participants


  • Associate degree, Bachelor degree preferred
  • Two years related experience in the social service field and/or in the area of domestic violence
    • Or an equivalent combination of education and/or experience
  • Trauma related work experience preferred
  • Bilingual (English/Spanish) required


  • Effective listening
  • Excellent written and oral communication
  • Knowledge of the dynamics of domestic violence
  • Knowledge of the impact of trauma
  • Effectively provides or ensures that active assistance is provided to clients
  • Effectively engages client in obtaining self-sufficiency
  • Ability to liaison and network with other agencies
  • Ability to assess potential crisis situations and take appropriate action
  • Ability to work well independently and be self-motivated
  • Proficient computer skills including e-mail, calendars, document processing, spreadsheets and databases


  • Appropriate fingerprint clearance through the Arizona Department of Public Safety
  • CPR/First Aid certification
  • Valid Arizona Driver License and proof of automobile insurance

(No action is needed to acquire fingerprint clearance or CPR/1st Aid prior to possible employment and Emerge! will cover expenses upon employment.)


  • Must be able to sit or stand for long periods of time
  • Must be able to express or exchange ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately or quickly
  • Provide CPR/First Aid
  • Must be able to lift up to twenty-five pounds

Emerge is an equal opportunity employer


Application Instructions

To be considered for an open position at Emerge! please submit a fully completed Emerge! application. A resume may be attached to the application, but will NOT be considered as a substitute for the completed application form.

Instructions for application submission:

To submit via email, download and save the application to your computer BEFORE you complete it, Open the PDF from the location you saved it to on your computer and fill out the PDF. Make sure to save your changes often. Attach the completed application it to your email and send it to info@emergecenter.org.

To submit via mail, print completed application and address envelopes to:
Emerge! Center Against Domestic Abuse
2545 E. Adams St.
Tucson, AZ 85716

To submit via fax, print the completed application and fax to 520.795.1559.

Thank you for your interest in Emerge! Center Against Domestic Abuse.