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Assistant Front Office Manager-InterContinental Washington DC-The Wharf

at HCareers

Posted: 9/9/2020
Job Reference #: 9447_1525957
Keywords: office, front office

Job Description

About us

InterContinental Washington D.C.-The Wharf is the newest addition to the reimagined Wharf neighborhood. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C.-The Wharf enjoys the most incredible waterfront views of D.C. Modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

Our convenient location means getting here and getting to center city has never been easier. InterContinental Washington D.C.-The Wharf has immediate access to major roadways, is blocks away from public transit stops, and a short five miles away from the Reagan National Airport.

For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Washington DC-The Wharf.

Your day to day

* Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
* Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
* Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
* Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
* Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
* Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

What we need from you
* Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
* Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
* Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
* May serve as "manager on duty" as required.
* Perform other duties as assigned including assisting staff with their job functions during peak periods.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employerMinorities / Females / Disabilities / Veterans

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!