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Assistant General Manager (Hotel)

at HCareers

Posted: 10/19/2020
Job Reference #: 9447_1530495
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Job Description


A boutique Art Deco Hotel in the heart of Greenwich Village is looking for an Assistant General Manager. The Walker Greenwich Village, a luxury hotel that was inspired by the Georgian revival towers of New York's 1920's famed Fifth Avenue with rich romantic interiors, warm wall coverings and original artwork secures it place as a unique New York neighborhood Hotel.

The role reports to the Director of the Walker Hotel Collection. The Assistant General Manager's role is (but not limited) to supervise the overall operation, fiscal operations, guest satisfaction, and staff development.

Essential Duties and Responsibilities:

    -Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company.
    -Assist the Director to prepare the annual hotel budget.
    -Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
    -Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
    -Implement and maintain local and national sales/marketing programs.
    -Protect the company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions.
    -Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
    -Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
    -Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
    -Reward employees who meet or exceed guest expectations.
    -Develop new programs which result in an increased level of guest satisfaction and operational excellence.
    -Maintain Hotel's compliance w/ local, state, and federal laws and regulations.
    -Establish and update company policies and procedures and ensure compliance.
    -Other duties as assigned.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!