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at HCareers

Posted: 11/9/2020
Job Reference #: 9447_1526701

Job Description

Wyndham is now seeking a Doorperson to join our team at the Wyndham Santa Monica at the Pier location in Santa Monica, California.

Job Summary

The Doorperson is responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He/she is also responsible for providing assistance into and out of the hotel as well as assisting with transportation needs. They will also be reasonable for the management of the front drive daily parking, overnight parking and upkeep of the hotels garages and landings.

Education & Experience

    -High School diploma or equivalent required.
    -Experience in a hotel or a related field preferred.
    -Must have a valid driver's license for the applicable state.

Physical Requirements

    -Flexible and long hours sometimes required.
    -Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
    -Ability to stand during entire shift.
    -Ability to climb and descend stairways and run.

General Requirements

    -Maintain a warm and friendly demeanor at all times.
    -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    -Must be able to multitask and prioritize departmental functions to meet deadlines.
    -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    -Attend all hotel required meetings and trainings.
    -Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
    -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    -Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
    -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    -Must be able to cross-train in other hotel related areas.
    -Must be able to maintain confidentiality of information.
    -Must be able to show initiative, including anticipating guest or operational needs.
    -Perform other duties as requested by management.

Fundamental Requirements

    -Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage
    -Assist guests with cabs and other transportation requirements
    -Call the garage for valet cars, if applicable
    -Respond to guest questions and answer information on local attractions, events and daily activities in the hotel
    -Be aware of VIP and repeat guests; greet them by name

    -Maintain cleanliness of motor entrance and front door, hotel garages and landings
    -Escort guests to rooms when necessary and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.)
    -Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
    -Check/store luggage for arrivals and departures with luggage tags
    -Assist with room changes if asked by front desk following COVID protocols
    -Maintain list of local transportation guides, churches, sports arenas, etc.
    -Provide information, maps and directions as required

    -Answer radio calls to assist guest service agents
    -Use proper radio etiquette at all times
    -Patrol hotel front drive, and garages to insure that areas are secure and free of unauthorized persons and disturbances and trash

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Wyndham Santa Monica at the Pier, 120 Colorado Avenue, Santa Monica, California 90401
Employment Status: Part-time

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!