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First Assistant Golf Professional, Streamsong Red/Blue FT

at HCareers

Posted: 10/19/2020
Job Status: Full Time
Job Reference #: 9447_1529911

Job Description

Purpose and Scope:

The 1st Assistant Golf Professional (Pro) assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations. The 1st Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics, and other golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace.

Essential Functions:

    -Assist in implementing applicable company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside service activities. Ensure procedures are followed to open, close, and secure the golf shop and storage buildings.
    -Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
    -Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
    -Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per company cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
    -Assist in the preparation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate.
    -Assist with the physical inventory at month end in accordance with inventory procedures.
    -Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and external customer service and speed of play. Recommend plans for continued improvement.
    -Interact with pass-holders, members, and guests in a congenial and professional manner.
    -Maintain a pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and complaints in accordance with operating policies and procedures.
    -Plan and conduct individual and group lesson programs and golf clinics.
    -Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service, and other services as applicable.
    -Be fully knowledgeable of golf shop merchandise. Sell merchandise and provide suggestions to patrons as appropriate to meet their needs.
    -Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs, and driving range facilities.
    -Assure the efficient and timely submission of all required reports.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!