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Guest Service Agent

at HCareers

Posted: 11/9/2020
Job Reference #: 9447_1546468
Keywords: service

Job Description

Job Requirements:
* Complete all required training
* Adhere to all standard operating procedures and property specific brand standards
* Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
* Provide personalized, friendly service to every guest and associate
* Have knowledge of all hotel systems including key card system, PMS reservation systems, and general office machines
* Complete all tasks described on the relevant shift check list during shift
* Have knowledge of fire alarm system and Emergency/evacuation procedures
* Check the credit of guest accounts daily and follow up if action is required
* Have knowledge of surrounding area
* Be responsible for security of guests, fellow employees, and hotel assets
* Keep cash drawer secure and in balance throughout the shift
* Communicate with housekeeping department in order to ensure an ample supply of clean rooms
* Sell and up-sell rooms to walk-ins and phone reservations
* Have general knowledge of housekeeping, bed making, vacuuming, etc.
* Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
* Have professional telephone & communication skills
* Have patience and understanding for every person encountered
* Drive hotel shuttle to and from the airport and local corporate buildings when requested

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!