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Guest Service Agent - PT

at HCareers

Posted: 9/9/2020
Job Status: Part Time
Job Reference #: 9447_1525961

Job Description

The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. Currently looking for a Guest Service Agent to join as a Part Time Associate - flexible schedule. Position requires to work AM and/or PM shifts including Weekends.


    -Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
    - Check departing guests out of the hotel as per hotel procedures.
    -Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. .
    -Resolve guest problems and complaints.
    -Adhere to guest safe deposit box procedures.
    -Adhere to guest and associates safety and privacy procedures.
    -Responsible for knowledge of groups and functions in the Hotel on a daily basis.
    -Will assist driving guests on the complimentary hotel shuttle as needed.

The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The Residence Inn Pleasanton is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!