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Guest Services Agent at the Hilton Phoenix Aiport

at HCareers

Posted: 11/11/2020
Job Reference #: 9447_1536354

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .


Employment Status



Hilton Phoenix Airport have an exciting career opportunity for an exceptional professional to provide excellent customer service.

We are looking for an enthusiastic Guest Services Agent. That person will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


    - Maintain a warm and friendly demeanor at all times.
    - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    - Must be able to multitask and prioritize departmental functions to meet deadlines.
    - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    - Attend all hotel required meetings and trainings.
    - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    - Must be able to cross-train in other hotel related areas.
    - Must be able to maintain confidentiality of information.
    - Must be able to show initiative, including anticipating guest or operational needs.
    - Perform other duties as requested by management.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!