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Lobby/Public Area Attendant

at HCareers

Posted: 9/28/2020
Job Reference #: 9447_1528872
Keywords: support, service

Job Description

LOBBY ATTENDANT Position Profile

Reports to: Director of Hotel Operations; position is non-exempt


Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Located in the Historic Hippee building, Surety celebrates the history of Des Moines while building the future of the City of Certainties. In banking, a surety bond is a guarantee- a promise that someone has your back so that you can make good on a loan. At Surety Hotel Des Moines, we make a promise as well; unmatched service, incredible design, a superior level of hospitality and a one-of-a-kind Iowa experience for all.

Surety Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.


You are someone who understands the smallest details can make the biggest impact. You know hospital corners aren't just for hospitals, and the perfect crease on a bed sheet makes you smile. When you see a pair of loose shoes, you need to make sure they are perfectly aligned. You love feeling the warmth of freshly laundered linen. It doesn't matter where you are, you can't help yourself from refolding the bathroom towels.

Your past experiences have led you to understand that there is art + science to the how and what of preparing and caring for a hotel room. You enjoy the solitude of completing your daily board, but love seeing the smile on a co-workers face when they walk into their last room and find you've already made their last bed. No matter how crazy your day was, you always find time to make sure your cart is ready for the next day.


The Lobby Attendant reports to the Director of Opperations and Housekeeping Leadership team, working to maintain the consistent cleanliness and organization of our guest rooms and spaces. It is critical that you possess an eye for detail and can maintain our standards of cleanliness.

At Aparium, our housekeeping teams are expected to hold themselves, the guests, and each other in high regard. You will actively develop trusting and transparent relationships with your peers, both in the department and throughout the hotel. You will have the opportunity to work with a phenomenal group of individuals with whom collaboration, humbleness, and open-minds are the norm-no egos are allowed.

what you will do

    -Uphold and role model the company's principles of People, Place, and Character, while embodying our values that drive collaboration, intuitive service, and translocal hospitality.
    -Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry, and completing assigned checklists.
    -Collaborate with housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience.
    -Take pride in your work, strictly adhering to health, safety, and sanitary guidelines.
    -Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace.
    -Demonstrate a professional sense of urgency while in the guest rooms and public space to provide an thoughtful guest experience by keeping spaces clean and well organized.
    -Foster open lines of communication within the department by actively participating in daily line ups and monthly housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities.
    -Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices.
    -Maintain regular communication with the housekeeping leadership team to ensure alignment on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
    -Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the housekeeping leadership and/or engineering department to make corrections and improvements as needed
    -Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.

what you will need

    -A passion for the importance of cleanliness, initiative to learn and pride in those we serve
    -Basic knowledge of cleaning techniques, safety procedures and requirements
    -Conversational proficiency of the English language to receive and execute verbal and written communication and direction
    -Adaptable interpersonal communication skills to address employees at all levels of the hotel
    -Ability to work in a fast-paced environment for extended periods of time to meet high volume business
    -Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
    -Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
    -Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!