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Public Area Attendant

at HCareers

Posted: 10/23/2020
Job Reference #: 9447_1184312
Keywords: service

Job Description

JOB DESCRIPTION: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas and guest requests/needs.

ESSENTIAL FUNCTIONS

    -Keep lobby clean and neat.
    -Clean guest landings and vending rooms.
    -Clean and maintain stairwells.
    -Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
    -Check and maintain the physical condition of the hotel.
    -Clean public restrooms and replenish amenities, including employee restroom.
    -Obtain assignments from Front Desk and HelloShift.
    -Check your equipment; make sure to restock for next shift.
    -Know the security procedures for entering a guest room.
    -Report damages to Front Desk.
    -Answer Radio and HelloShift when summoned.
    -Empty trash cans (indoor/outdoor).
    -May be required to clean guest rooms.
    -Keep Pool, Fitness Center and Business Center clean.
    -Accommodate guest special requests courteously.
    -Answer guest questions regarding hotel and local area facilities and services.
    -Responsible for the proper administration of key control for issued keys.
    -Carry out any reasonable request by management that you are capable of performing.
    -Must be available day before & day of QA Inspection.

TECHNICAL SKILLS

    -Familiar with frequently used standard operating procedures.
    -Ability to work independently with minimum supervision.
    -Ability to communicate effectively both written and verbally.
    -Individual must possess a good work history and stability.
    -Willingness to respond to emergency situations on short notice.
    -Individuals must be service and detail oriented.
    -Must comply with all department, hotel, and corporate standard operating procedures.
    -Responsible for knowing Hotel emergency procedures.

GUEST RELATIONS

    -Be ready available/approachable for all guests.
    -Take proactive effort when dealing with guest concerns.
    -Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

    -The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
    -Carry out all reasonable requests by leadership team.
    -Comply with department uniform and appearance standards.
    -Must be capable of how to read, write, and speak English fluently.
Benefits : Team Member Travel Program discounts, Weekly Incentives (ref. 45085)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!