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Job Reference #: 9447_1295188
Categories: Hospitality/Resort/Hotel, Customer Service, Healthcare - Support Services, Healthcare - ALL CATEGORIES
Radisson Hotel Group, formerly Carlson Rezidor Hotel Group, is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels, in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. Guests can benefit from the newly rebranded Radisson Rewards, formerly Club Carlson, a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards spans our global footprint and offers exceptional benefits to our guests, meeting planners, travel agents and business partners. Radisson Meetings offers a variety of fully-equipped spaces featuring fast free Wi-Fi, A/V technology and on-site contacts designed to make every event unique. More than 95,000 global team members work for the Radisson Hotel Group and at the hotels licensed to operate in its systems. The company is headquartered in Brussels, Minneapolis and Singapore.
For more information, visit www.radissonhotelgroup.com .
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
-Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
-Empty all trash containers and replace with fresh liners
-Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
-Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
-Clean and vacuum exterior entry and hallways
-Keep linen closets and supply areas clean and organized
-Ensure guest laundry and dry-cleaning orders are attended to promptly
-Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
-Promptly handles guest complaints or requests and refers to supervisor if unable to handle
-Ensures that all rooms or suites are secured upon leaving the guest room or suite
-Handles chemicals and equipment as trained and according to label directions
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
-Performs other duties required to provide the service brand behavior and genuine hospitality
-Ideal candidate will have a minimum of one year hospitality experience in housekeeping
-Strong verbal and interpersonal skills
-Works well independently or as part of a team
-Strong attention to detail
-Commitment to exceptional guest service
-A positive attitude
-Adhere to the policies and procedures of the hotel
During the majority of the shift, must be able to:
-Perform repetitive hand and arm movements
-Ability to lift up to 50 pound
-Ability to pull, push up to 100 pounds
-Must be able to squat, bend, kneel and twist
-Ability to stand for long periods of time
-Occasional lifting of up to 50 pounds
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!