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Shift Manager / River Bar & Grill

at HCareers

Posted: 11/9/2020
Job Reference #: 9447_1546685
Keywords: operations

Job Description

Shift Manager / River Bar & Grill


$18.38 hourly // Full Time // Grant Resort

Job Purpose or Objective(s): The Food & Beverage Shift Manager is responsible for managing operations in area of responsibility on assigned shift to ensure profitability, operating efficiency, and customer satisfaction, in accordance with established company standards, policies and procedures.

Primary Tasks:

-Manage line staff in area of responsibility to deliver consistently great guest service, team work and camaraderie.
-Monitor associates for adherence to company and/or franchise standards and procedures.
-Schedule associates and ensure correct staffing levels and adjustments are made in accordance with guest needs while controlling labor costs to optimize profits.
-Participate in the recruitment, selection, recommendation for hire and training process for new associates.
-Monitor guest satisfaction through face-to-face contact with customers as needed.
-Resolve any customer complaints or problems according to standard conflict resolution protocol.
-Resolve associate and point of sale system issues.
-Maintain departmental qualitative and quantitative service standards as established in the department's SOP.
-Direct the sanitation of all assigned areas.
-Perform other duties as may be assigned.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!