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Spa Front Desk

at HCareers

Posted: 10/22/2020
Job Reference #: 9447_1116938
Keywords: hospitality, hotel

Job Description

Located on 27 lush oceanfront acres in the heart of the Florida Keys, and embodying the essence of a tropical paradise and island escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself", and create treasured memories with family, friends or colleagues. Newly renovated in 2018, its fresh sophistication - evoking the textures of its environmentally diverse surrounds - complements the spirited tradition of barefoot elegance, genuine service and warm hospitality that personifies this legendary island home. Its lush palm-fringed grounds, contemporary island décor, myriad leisure pursuits and diverse coastal cuisine will continue to define Cheeca as a destination for both leisure and business, and champion its storied reputation as the pioneer of luxury in the Florida Keys.

Job Summary
The Spa Front Desk Coordinator is a critical link to client satisfaction. Responsibilities include welcoming guests, setting appointments, processing check-ins and check-outs, anticipating client needs and meeting or exceeding those needs, responding to and resolving guest and client inquires and complaints. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

I.Job Responsibilities

Guest/Client Communication

* Greet and make all guests/clients feel welcomed to the Spa at Cheeca Lodge.
* Generate client appointments.
* Perform call-aheads in order to inform future guests and generate business for the spa.
* Ensure guest/client satisfaction by responding to inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services or connect the guest to the appropriate person to help.
* Respond to phone calls and retrieve guest mail, faxes and packages.
Answer calls with appropriate greeting.
* Promote spa services using personal knowledge and effective selling techniques.
* Welcome and effectively resolve client or guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure awareness of spa services and special events.
* Attend team briefings.
* Financial Transactions
* Handle cash, credit card and other financial transactions.
* Post charges.
* Compute or adjust bill, collect payment and make change for guests.
* Perform other duties as assigned.


* Complete training on operating job specific systems.
* Be knowledgeable on spa products and services.
* Complete training on safety procedures.
* Complete training on how to safely evacuate guests.

Perform other duties as assigned.


High school diploma or GED preferred

Skills and Experience (Essential)

At least 18 years of age
Must have working knowledge of computers
Must be able to read, communicate effectively and have superb interpersonal skills

Skills and Experience (Preferred)

Past work experience in the spa or hospitality industry
Communication in other languages is helpful.

Must have Saturday/Sunday availability

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!