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Registration Rep - NOAH - Scottsdale/Phoenix

at HonorHealth

Posted: 11/4/2019
Job Status: Full Time
Job Reference #: 2019-22807

Job Description

  • Job LocationUS-AZ-Phoenix
    Requisition ID
    01 - Days
    NOAH Prog Admin
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    7500 N Dreamy Draw Drive Ste 145
    Work Hours
    Monday through Friday 8am-5pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    High School Diploma or GED Required

    6 months Required
    Other Customer service experience such as working in a health care environment; type 40 wpm Required

    Licenses and Certifications
    Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven working days after employment shall apply and be eligible for a Fingerprint Clearance Card (NOAH Clinical Sites and Pediatric Behavioral Health Sites ONLY) Required


    Job Summary
    The REGISTRATION REPESENTATIVE admits clients to the hospital, which includes, but not limited to collecting information and deposits, forms completion, updating mainframe computer system and bed assignments. Ensures all patients are registered with accuracy in a timely manner; prioritizing registrations during periods of high volume. Hands-on style with the desire and ability to be in command of the detail; appreciates the importance of details. Demonstrate excellent business judgment, customer service skills, and strong work ethic and energy. Communicates using active listening, thinking/analysis, appropriate response, and anger diffusion skills. Maintains patient confidentiality. Will project a professional image, to include appearance, confidence, knowledge, and organization of work; thrives in a demanding and professional environment.
    • Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and confidentiality standards.
    • Processes pre-registered accounts, competes registration and admissions information by obtaining patient demographic, insurance, financial, and medical information in accordance to the revenue cycle criteria.
    • Obtains required signatures on all medical and financial documents, prepares supportive paperwork, including the patient identification band to assure accurate patient identification in accordance with the Red Rule Policy.
    • Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, physician’s orders/scripts and any other pertinent paperwork.
    • Responsible for adhering to all third part payer requirements including Medicare, Medicaid (AHCCCS), managed care plans, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures and obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital, and physician(s).
    • Requests and accepts payments for balances due on accounts upon admissions or at the time of discharge, including patient co-payment, deductible and co insurance responsibilities and pre-payments for uninsured or underinsured patients.
    • Functions effectively and collaboratively within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Contributes constructively to produce results in a cooperative effort, demonstration ongoing enthusiasm, and commitment to work assigned. Attends in-services and departmental meetings. Helps with department training when needed.
    • Maintains proficient level of knowledge regarding current federal regulations including but not limited to: DNV requirements, EMTALA provisions, HIPAA, and reimbursement criteria. Maintains required accuracy levels as designated by the Business Office Director, Must keep current with proficiency requirements via the Healthstream system.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!