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Service Advisor-Hyundai and Subaru
$3,000.00 Hiring Bonus
Kearny Mesa Hyundai & Subaru is in need of Hyundai and Subaru Service Advisors for San Diego’s largest dealership with the best location.A service advisor works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. $3,000.00 hiring bonus after completing 90 days of employment.
A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.
Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer's schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Two years of experience as a Service Advisor and general knowledge of vehicle mechanical operations is required. Service advisors must possess strong communication skills to deal with customers, employees and vendors. Must be able to work in a team environment, must be dependable with a high stress tolerance, and have good computer skills. CDK experience would be ideal.
Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending Accounts, 401(k), Paid Holidays, Vacation Time, Training, Employee Vehicle Purchase Program, and Fantastic Advancement Opportunities.
Kearny Mesa Hyundai Subaru is an Equal Opportunity Employer (M/F/D/V) and maintains a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.