Presbyterian Healthcare Services
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DIRECTOR, IT OPERATIONS - FLUENT HEALTH
at Presbyterian Healthcare Services
- Requisition ID
- Information Technology
- Location : Location
The Director of IT Operations is responsible for oversight and management of all Fluent Health software systems including but not limited to Claims, Encounters, Membership, Financial, Provider, and Care Management Systems. Provides strategic direction, budget management, development, implementation and maintenance of these systems through Life Cycle Management methodology in a service-oriented manner.
*Staff Engagement Manage staff in an effective manner (hiring, motivation, retention, performance/rewards assessments, development/corrective actions etc.) Assess staffing and skills requirements; establish professional development & training plans; set goals and expectations with team members; provide continuing feedback on performance; perform annual HPP reviews & 360 feedback, as appropriate; hire new technical leadership as needed; participate in the hiring of new employees. Establish metrics for staff engagement.
*Customer/Stakeholder Engagement - Interacts with hospital management and clinical professionals on clinical information needs and projects, working in partnership with the IT Business Partners. Responsible for developing and presenting all software related information to hospital executives. Influences up, down and across the organization. Accountable for communications (within IS, external to IS, external to PHS, etc.)
*Performance Excellence - Establish departmental metrics/goals and objectives; report department accomplishments and plans on a regular basis. Develop the department operating and capital budgets; perform monthly budget variance analysis; initiate appropriate corrective action when needed to control costs.
*Compliance Excellence - Ensure compliance with all regulatory and security requirements associated with system implementation and ongoing support.
*Operational Excellence - Direct, organize & control the planning, deployment and maintenance of the Presbyterian Healthcare Services enterprise-wide software systems. Support and comply with IT systems management processes and metrics (i.e. problem management, change management, configuration management, escalation management, release management, etc.).
Bachelors Degree required; Masters Degree preferred.
At least 5 years of applications operations experience.
Experience supporting large scale applications in a complex environment.
* Bachelor Degree
* Information Technology
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.