Presbyterian Healthcare Services

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at Presbyterian Healthcare Services

Posted: 3/19/2020
Job Reference #: 13877
Keywords: medical

Job Description

  • Requisition ID
    Location : Name
    Rev Hugh Cooper Admin Center
    Default: Location : City
    Default: Location : State/Province (Full Name)
    New Mexico
  • Overview

    Job Description
    Type of Opportunity: Full Time
    FTE: 1.000000
    Exempt: Yes
    Work Schedule: Days

    Serves as Training subject matter expert f or IT/Epic applications responsible. Responsible for design, writing and maintenance of Epic application training curriculums and end-user proficiency evaluations. Leads technical Epic application Train the Trainer content and credentialing program for Credentialed Trainers, and enhanced development of application knowledge, Responsible for design, build and maintenance of Epic application training environment. Key SME in design and training deployment of new IT/Epic application functionality and continuously on-going enhancement. Provides application troubleshooting support for Credentialed Trainers and end users.


    *Serve as SME for technical Epic application workflow for clinicians and staff. Must master both an Epic application and organization s specific workflows. Support testing and design of new functionality and enhancements.
    *Design, write and maintain application training curriculum for broad range of end user roles and knowledge. Curriculum may include e-learning modules, videos, tip sheets and optimization guides. Key SME in designing and delivering new hire training programs, functionality and on-going enhancements Creates and implements learning program evaluations
    *Leads application Train the Trainer program, and ensures completion of competency based learning assessments. Continues to develop on-going knowledge and expertise of Credentialed trainers. Also participates in hiring selection of Credentialed Trainers.
    *Designs, builds and maintains Epic application training environment.
    Provide application troubleshooting support for Credential Trainer, end user, and functional partner (Coding, Compliance, Risk, and Revenue Cycle) questions and issues. Use alternate Epic environments to recreate end user workflow for research.
    *Key lead in determining training needs, approach and communication of new and on-going application functionality and enhancements.


    Other information:
    Bachelors degree preferred, and five years work experience in training, information technology, or healthcare operations or 1 to 2 years in EMR/EHR deployment. Must be capable of performing all aspects of learning facilitation with minimal guidance. Must complete Epic application certification in 6-9 months after hire. Effective coaching, team building, written and verbal communication, budgeting/resource management, end user support, and project management skills required. Application certification is required after training completion. Experience with Microsoft Office Word, Excel, PowerPoint, Outlook, Sharepoint, Internet Explorer

    * High School Diploma or GED

    Competencies and skills:
    * SKILL-Ability to effectively interact with customers to understand their needs and explain data
    * SKILL-Microsoft Office
    * Planning and coordinating organizational change
    * Anticipating & Addressing Customer Needs
    * Functioning as an Effective Contingent Member
    * Acquiring & Applying Superior Skills to achieve Quality Outcomes
    * Functioning as an Effective Team Member
    * SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
    * SKILL-Written communication


    Benefits are effective day-one (for .45 FTE and above) and include:

    • Competitive salaries
    • Full medical, dental and vision insurance
    • Flexible spending accounts (FSAs)
    • Free wellness programs
    • Paid time off (PTO)
    • Retirement plans, including matching employer contributions
    • Continuing education and career development opportunities
    • Life insurance and short/long term disability programs

    About Us
    Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

    Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

    We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

    About New Mexico
    New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

    Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

    New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

    AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!