Robert Half

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Customer Service Representative

at Robert Half

Pay: up to $17/hour
USD14.00 - 17.00 / Hourly
Posted: 7/17/2019
Job Status: Contract/Temporary
Job Reference #: 00216-9502013198-usen
Keywords: phone

Job Description

Description
Robert Half is currently seeking a Customer Service Representative for a healthcare company. You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
* Manage large amounts of incoming calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Requirements
* 1+ year of customer service experience in the healthcare field
* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!