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AVP, Crate & Barrel Analytics

at Synchrony

Posted: 2/7/2019
Job Status: Full Time
Job Reference #: 1900000376

Job Description

Job Description:

Role Summary/Purpose:

The AVP, Crate & Barrel analytics leader provides strategic insights and analytics thought leadership to influence marketing strategies. This role will work closely with the analytics functional leaders to provide strategic analytics, campaign design and tracking and reporting for the Crate & Barrel portfolio. They will also work closely with the client marketing team and the GM to promote sustainable growth of the portfolio. Deploy analytical insights and strategies around acquisition, EMOB, lifecycle, cross-sell and retention bases strategies.

Essential Responsibilities:

  • Identify actionable profit-based marketing and product opportunities through customer analysis and data driven insights.
  • Partner with Marketing, Risk, and Sales to develop integrated solutions to grow credit penetration and incremental sales and net income for multiple retail portfolios
  • Provide strategic thought leadership and influence SYF business leaders and client teams to implement marketing and product strategies based upon customer, financial and data driven insights
  • Develop business case presentations and action plans to drive marketing strategy; including targeting recommendations, test design, channel optimization, product opportunities and cost/benefit analysis to review with client and GE marketing teams
  • Establish test and control strategies to measure bottom-line impact of targeting strategies by leveraging ALP and advanced analytical tools such as segmentation, and statistical models
  • Produce campaign analytics to track results of strategies deployed. Create "test" and "learn" culture through ongoing assessment of product and targeting strategies
  • Lead and prioritize workload of US based and offshore analysts to ensure high-quality execution and delivery of marketing analytics and MIS reporting
  • Act as a strategy and analytic consultant for large-scale initiatives, providing guidance and leadership for the design, analysis and measurement phases of the project
  • Perform other duties and/or special projects as assigned


  • Bachelor’s degree, or in lieu of degree a high school diploma and 9+ years of work experience establishing and managing marketing analytics in the financial services, retail, credit card and/or payments industry
  • A minimum of 5+ years of work experience to include:
    • 3+ years using statistical analysis tools and data warehouse tools
  • Must be willing to travel up to 30% of the time.

Desired Characteristics:

  • 2+ years’ experience within the financial services or credit card payments
  • Proven hands-on experience utilizing SAS or SQL data mining skills.
  • Strong understanding of targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
  • Experience using external data sources to drive growth for clients
  • Strong marketing, creative and analytical skills.
  • Ability to influence senior corporate decision makers.
  • Excellent communication skills both written and verbal
  • Ability to innovate and find creative solutions to meeting business goals
  • Proven ability to work independently yet as key member and contributor to a broader team

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 24 months’ time in position before they can post.  All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:


With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset -every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.

Posted 12 Days Ago

Full time


Application Instructions

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