The Garden's Rehab and Care Center

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at The Garden's Rehab and Care Center

Posted: 12/24/2019
Job Reference #: 251974552
Keywords: clerical, office

Job Description


  • Perform customer service functions by answering employee, public and resident requests and questions.
  • Processes metered mail, sort and distribute to all applicable departments and/or facilities.
  • Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image.
  • Manage the reception area and monitor the front door to ensure the proper procedure has been followed before residents exit the front door.
  • Answer telephones and direct the caller to the appropriate employee or resident.  Will Transfer a caller to an employee or resident’s voice mailbox when that person is unavailable.
  • Greet and direct visitors and offers assistance for facilities, programs and activities.
  • Take and retrieve messages for various personnel.
  • Provide callers with information such as company address, directions to the company location, company fax, company website and other related information.
  • Maintains and routes publications.
  • Assists with other related clerical duties such as photocopying, faxing, filing and collating, including making sure all forms used at the front desk are copied and readily available for use.
  • Keep equipment, supplies, furniture and front area of facility clean.
  • Assists with or prepares correspondence.
  • Assist new employees in acclimating to facility policies, procedures and routines.
  • Demonstrates genuine care for residents through compassion, kindness and gentleness.
  • Performs other related duties as required and assigned.


Knowledge of:

  • Safety rules, policies and procedures, infection prevention and control procedures.
  • Facility emergency/disaster response and evacuation procedures.
  • Facility emergency panic button response and procedures.
  • Full understanding of all aspects of residents’ rights, including the right to be free of restraints and free of abuse.  Is responsible for promptly reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents’ rights.
  • Abuse reporting and suspicion of a crime procedures.


Skill in:

  • Use and care of office equipment.
  • Working independently to complete daily activities according to work schedule.
  • Following and maintaining safety standards.
  • Following and effectively communicating verbal and written instructions.
  • Operating a computer utilizing a variety of commonly used and specialized software applications.
  • Prioritizing tasks and time management.
  • Demonstrate excellent organizational skills.

Ability to:

  • Establish and maintain effective working relationships with associate personnel, residents and resident family members.
  • Read and write clearly.
  • Understand and follow, quickly and accurately, oral and written instructions.
  • Work under pressure in a dynamic environment with changing demands and priorities. 
  • Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
  • Respond quickly and effectively to many types of situations, including crisis situations.
  • Comply with facility policies and procedures.
  • Solve problems, identify and resolve problems in a timely manner and gather and analyze information skillfully.
  • Maintain confidentiality
  • Remain open to others’ ideas, and exhibit a willingness to try new things.
  • Edit work for spelling and grammar, present numerical data effectively, read, and interpret written information.
  • Prioritize and plan work activities.
  • Use time efficiently and develop realistic action plans.
  • Monitor time and stress levels to ensure effective customer service is provided to visitors, employees and residents.
  • Demonstrating accuracy, thoroughness and monitor own work to ensure quality.
  • Execute the facility’s emergency plan.
  • Contact applicable authorities in the event of an emergency.
  • Appropriately manage caseworkers or other outside contacts that may be forceful or aggressive.
  • Diffuse and assist with any disgruntled, forceful or aggressive family members, residents or members of the public.

Regular contacts with associate personnel, residents, resident family members, visitors and the general public.


  • Must be able to bear weight of 50 pounds or more.
  • Requires physical activities including standing, walking, lifting, bending, stooping, pulling, sitting, stretching, turning, grasping, squatting, kneeling and reaching.
  • Aural acuity to receive detailed information through oral communication, often from persons with speech impairment.
  • Frequent exposure to fumes or airborne particles and some mechanical equipment.
  • Exposure to a variety of patient conditions and elements.
  • Requires the ability to work with frequent interruptions with a workload that may be unpredictable and difficult to manage at times. 
  • Recurrent interactions with persons who may be verbally abusive to include yelling and cursing.
  • Recurrent interaction with persons who are disabled, elderly and emotionally upset and who may be emotional, verbally and physical abusive.
  • Requires the ability to work with frequent interruptions with a workload that may be unpredictable and difficult to manage at times. 
  • Visual acuity to determine the accuracy, thoroughness and quality of work assigned.


  • High school diploma or its equivalent or currently obtaining a high school diploma or its equivalent.
  • Clerical experience in healthcare and/or insurance industry preferred.
  • Basic computer knowledge.
  • Internet experience.
  • Telephone and customer service experience.
  • Experience in Microsoft Office programs.


  • Complete annual Tuberculosis Testing.
  • Obtain/maintain Arizona Department of Public Safety Fingerprint Card at employee’s expense.

We are an Equal Opportunity Employer. In compliance with the requirements of Title VII of the Civil Rights Act of 1964 Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, We do not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!