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Principal Solutions Engineer, Conversational AI -- Remote


Posted: 7/9/2020
Job Reference #: 02PK3

Job Description

TTEC is seeking a Principal SolutionsEngineer - Messaging to join our Business Transformation team. This is atelecommuting opportunity with limited travel requirements.

As part of our Business TransformationProfessional Services team, you will work on technical design, development andimplementation of conversational applications including AI/Conversational BOTs forenterprise clients.

What you'll be doing:

  • Develop, Test and Implement AI/Conversational BOTs as per the design.
  • Participate in design and requirement gathering sessions.
  • Participate in BOT Analysis and Tuning processes.
  • Assist in the design and creation of compelling proposals and develop demos.
  • Work on Production Support Issues.
  • Develop multi-channel product integrations to deliver on customer needs/requirements.
  • Work closely with North America counterparts.

What skills youwill need:

  • 5 to 7 years of development experience using JavaScript (Angular, Node), Java, CSS, HTML
  • Knowledge of Natural Language anddirected dialogue design techniques

  • Experience in conducting User Acceptance Testing, performing Analysis, review for tuning, and making recommendations to improve CX design
  • Experience working in Agile methodology
  • Experience working closely with outside clients and partners in North America
  • Mobile development experience(iOS, Android) is a plus

  • BOT development and AI experience isa plus - Liveperson, Google Dialogflow, IBM Watson

Who We Are: 

TTEC is apioneer in customer experience, engagement and growth solutions. Our40,000 employees serve customers in more than 80 countries and 50 languagesacross social, mobile, and digital channels.   We utilize aholistic approach, applying solutions from our four customer experiencesegments-Consulting, Technology, Care and Growth-to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness. Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.

OurBusiness Transformation team is on a mission to help our clients realize theamazing opportunities available to them, by driving new thinking andtransforming the way they create exceptional experiences for their employeesand customers.   We provide end-to-end advisory and executionservices, giving leaders the confidence and tools to re-think how to competewith a combination of our logic, intellect and ability to make sense of thedata with our creativity and experience.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!