University of New Mexico
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Technical Analyst 3 - req# 7409
at University of New Mexico
Technical Analyst 3
|Working Title||Technical Analyst 3|
The University of New Mexico Gallup campus is accepting applications for a Technical Analyst 3 position. As the lead technician for UNM Gallup IT, this position will manage information technology services integral to campus IT operations including: oversight of local and distributed servers, network support and security compliance and service desk management. Ensuring reliable current and future standards based service delivery will require close coordination with UNM IT resources. The Technical Analyst 3 will manage Gallup IT staff and work with Gallup administration, staff and faculty to resolve a range of service requests, promote utilization of new technologies and provide training as appropriate.
2. Work with appropriate IT resources to ensure that all systems meet or exceed UNM standards for manageability, security, and regulatory compliance.
3. Analyze and resolve incidents for Gallup-specific and UNM standards-based technology.
4. Expeditiously escalate complex problems to appropriate UNM resources for evaluation and resolution.
|Conditions of Employment|
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
1. Experience running/monitoring server, network and automated workstation management systems.
2. Experience working closely with cross-functional teams/vendors to assist with projects implementation.
3. Experience working in information technology at educational institutions.
4. Experience working in standards bases tiered support structures.
|Department||IT Campus Outreach & Engagement (362A)|
|Staff Type||Regular - Full-Time|
|Term End Date|
|Pay||$3956.33 to $4940.42 Monthly|
|Benefits Eligible||This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.|
|ERB Statement||Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.|
|Background Check Required|
|For Best Consideration Date||1/28/2019|
|Application Instructions||Resume and Cover letter with a separate brief description of a project where the applicant coordinated planning and implantation of a new technology solution with users and several and technical teams.|
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.